Diagnosis · 2026-07-04

Atelier Bois d'Or Ltée

Business health

44/100

Level 2 — Structured

57%

Market

50%

Offer

56%

Find

31%

Sell

64%

Deliver

25%

Collect

38%

Retain

43%

Improve

Leak ranking severity = (100 − score) × cash weight, +15 per red-flagged area

	Area	Score	Severity	Named leak (editable)	Est. MUR / month
1	Collect Money	25%	112.5	Also: You don't know who owes you money; Overdue invoices are never chased
2	Sell	31%	104.7	Also: Quotes die in silence; You don't know your win rate
3	Retain Customers	38%	86.3	Also: Past customers are never contacted
4	Find Customers	56%	67.8	Leads are scattered, not centralised	—
5	Improve	43%	66.3	You are flying blind	—
6	Create an Offer	50%	65.0	Prices are decided by mood, not by list	—
7	Deliver Value	64%	54.6	The business stops when the owner stops	—
8	Understand the Market	57%	53.7	You don't know where enquiries come from	—

Estimate rupees conservatively (Part 5.5 formulas), validate with the owner, then save.

#	System	Level	What it does	Risen operates
1	Cash Rules Collect Money	Basic	Deposit policy + invoice-in-24h template + reminder ladder at day 0 / +7 / +14 + one AR list.	Risen sends every reminder on schedule and reports AR aging weekly.
2	Follow-Up Rhythm Sell	Basic	Central lead list with stages + the 3-7-14 rule + WhatsApp templates + 1-hour response target.	Risen sweeps the pipeline twice a week and sends every due follow-up.
3	One Customer List Retain Customers	Basic	Central customer list + day-2 thank-you + day-5 review request + quarterly broadcast.	Risen sends the day-2/day-5 messages and runs the quarterly broadcast.
4	One-Page Scoreboard Improve	Basic	6 numbers updated weekly + 30-min monthly review call + one improvement action per month.	Risen updates the numbers, runs the call, tracks the action.

2.3 “Depends on the wood and my mood.” No written price list exists.

4.1 Checked WhatsApp: average first reply 26 hours over last 10 enquiries.

4.2 Zero follow-up messages found after the last 8 quotes sent.

6.1 Invoices batch-done on weekends by owner's wife; up to 3 weeks after delivery.

6.3 Built the AR list together on the spot: MUR 610,000 outstanding, 340,000 over 30 days.

7.1 Roughly 280 past clients — all living in the owner's phone contacts.

8.1 Looks at the bank balance daily; no monthly numbers review has ever happened.